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Technical support FAQs

Q. What services does your IT support company offer?

We provide a wide range of IT services, including network troubleshooting, hardware and software support, cybersecurity, cloud solutions, and more. Check out our Services page for details.

Q. How can I request IT support?

You can request support by calling our 24/7 helpline or submitting a support ticket through our online portal.

Q. Do you offer on-site support?

Yes, we offer on-site support for issues that cannot be resolved remotely. Our technicians will visit your location as needed.

Q. Are your technicians well experienced?

Yes, our technicians are highly trained and hold industry-recognized certifications, ensuring top-notch service quality.

Q. What industries do you serve?

We serve businesses across various industries, including healthcare, finance, education, transport and more. Our solutions are tailored to meet your specific needs.

Q. How do you handle data security and confidentiality?

We take data security seriously. Our team follows strict protocols to protect your sensitive information and comply with industry regulations.

Q. What is your response time for critical issues?

Our response time for critical issues is typically within 5 minutes, depending on your service level agreement.

Q. Can you help with setting up and managing cloud services?

Yes, we specialize in cloud services setup, migration, and management. We can assist with AWS, Azure, Google Cloud, and more.

Q. What types of businesses can benefit from your IT support?

Our services are scalable and suitable for small businesses, large enterprises, and everything in between.

Q. What are your billing and payment options?

We offer flexible billing options, including monthly, quarterly, or annual billing or per job. Payments can be made online or through traditional methods for your convenience.

Web and Mobile application development FAQs

Q. What types of applications do you develop?

We specialize in developing a wide range of applications, including websites, web applications, mobile apps (iOS and Android), progressive web apps (PWAs), and custom software solutions.

Q. How do I get started with my project?

To start your project, simply reach out to us via our contact form or email info@pivotalit.com.au. We'll schedule an initial consultation to discuss your requirements and provide a project proposal.

Q. What technologies do you use for development?

We use a variety of technologies, including but not limited to JavaScript, Python, Kotlin, and popular frameworks like Flutter, React, Angular, Vue.js, and more, depending on your project's needs.

Q. Can you help with design and user experience (UX/UI) as well?

Yes, we offer full-service development, including UX/UI design, to ensure your application is not only functional but also user-friendly and visually appealing.

Q. Do you provide ongoing support and maintenance?

We offer ongoing support and maintenance services to keep your application up-to-date, secure, and running smoothly post-launch.

. How long does it typically take to develop an application?

Development timelines vary depending on the complexity of the project. We will provide you with a detailed timeline during the project planning phase.

Q. How do you ensure the security of my application and data?

Security is a top priority for us. We follow best practices for application security and can implement encryption, authentication, and data validations as needed.

Q. Can you integrate third-party APIs and services into my application?

Yes, we have experience integrating various third-party APIs and services to enhance the functionality of your application.

Q. Do you provide cross-platform mobile app development?

Yes, we offer cross-platform development using frameworks like React Native and Flutter to create apps that work on both iOS and Android.

Q. Our pricing varies based on project complexity, features, and other factors. We provide custom quotes after discussing your specific requirements.

 Our pricing varies based on project complexity, features, and other factors. We provide custom quotes after discussing your specific requirements.

Digital marketing FAQs

Q. How much does digital marketing services cost?

The cost of digital marketing services varies depending on the scope and complexity of your project. We provide custom quotes tailored to your budget and objectives.

Q. How can I get started with your digital marketing services?

You can get started by contacting us through our website or by giving us a call. We'll schedule a consultation to discuss your goals and create a plan that works for you.

Q. Do you offer social media management services?

Yes, we offer social media management services, including content creation, posting, and engagement to help you build a strong online presence and connect with your audience.

Q. Is digital marketing suitable for small businesses?

Yes, digital marketing can be highly beneficial for small businesses. It allows them to compete with larger companies on a more level playing field and reach their target audience effectively.

Q. What is SEO, and how can it benefit my website?

SEO stands for Search Engine Optimization. It involves optimizing your website to rank higher in search engine results, leading to increased organic traffic and improved online visibility.

Q. How long does it take to see results from digital marketing efforts?

The timeline for results varies depending on the specific strategies used and your industry. Some tactics, like pay-per-click advertising, can yield immediate results, while others, like SEO, may take several months to show significant improvements.

Q. How do you measure the success of digital marketing campaigns?

We use various metrics such as website traffic, conversion rates, click-through rates, and ROI to measure the success of our campaigns. We provide regular reports to track progress and make necessary adjustments.

Q. How do I know which digital marketing strategies are right for my business?

We conduct a thorough analysis of your business, target audience, and goals to recommend the most suitable strategies. Our team will work closely with you to create a customized plan.